Shipping & Returns

Shipping & Returns

Shipping
How to Order: Online ordering on womensrunning-shoes.com simple.Just follow the easy steps below.

Go Shopping!
Move through the site to find the products you want.You can do this by clicking on the category links at the top of the page,or by going to the search or gift selector pages.When you have a product displayed that you wish to buy,click on the "Add to Cart:"button that will take you to your personal shopping Cart: page.You can then choose to either register your details with us or to continue without registering.
Please make sure you provide a valid email address when you shop so that we can contact you to keep you informed about your order.

Payment options
When you have collected the items you want to buy in your Cart,click on the purchase button to send us your order.You will be asked some questions about delivery details and how you want to pay for the goods.Please note all prices displayed on the site are in USD currency and are inclusive of VAT at the current china rate.
The simplest option is to choose to pay by credit card online.If you do this,we will be able to send your goods as soon as you have completed the order process.We accept the following Credit and Debit cards:

Secure Payment Options

If your credit or debit card does not operate in USD currency your card company will convert the transaction into your own currency on your statement.All transactions will appear on your statement as "womensrunning-shoes.com".
All credit card and personal details that you send to us through the Internet are encrypted for your safety,which ensures they cannot be seen by anyone attempting to intercept your visit to our site.
However,if you do not feel comfortable with using your credit card online,you can telephone our Customer Services department who will take your order and card details.

Delivery details
We ship everywhere in the US,UK,Germany and in all countries inside the European Union.We serve over 50 countries through EMS/UPS/DHL/TNT Worldwide Express.We have abountant experience in the shippment.All orders will be insured for the full purchase amount,and can be tracked at the EMS/UPS/DHL/TNT website.

How long does it take for delivery?
Upon receiving your order,we will begin processing it which takes on average 1-2 business days.Your product will then be shipped out,and a tracking number will be available at your account.Please allow around 7-8 working days from dispatch.Shipping is made via EMS/UPS/DHL/TNT.Easy ordering system make you enjoy your shopping.
Any inquiry,please don't hesitate to contact us .

Why doesn't my tracking number work?

All tracking numbers are activated in 24 hours in the database of the shipping companies.If you are not able to track your order when you get your tracking number,it may be because the delivery company has not processed it inside their database system yet.

I have my tracking number,Where i can track my Order?
United States : http://www.usps.com
Canada : http://canadapost.ca
Australia: http://Austpost.com.au
UK: Http://www.parcelforce.com
France: Http://www.chronopost.fr
Germany: http://www.gdsk.de/eng/index.html

Returns
If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange.All items must be returned'as sold':in resalable condition,unworn,in original packaging with all swing tickets attached.If a returned item fails to meet one of these requirements we cannot accept the item back.On the back of the invoice/dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take.

When returning items for exchange,an additional postage charge will be required to re-send the exchanged item.When returning an item for a refund we are unable to reimburse the return postage charge.

We only accept below 3 reasons for returns.
1. Wrong Size
2. Wrong items shipped
3. Defective items
If you are not completely satisfied with your purchase,please contact us to arrange a return.We will never charge you restocking fee for unwanted merchandise.We are committed to your complete satisfaction.You must contact us before sending the items back.All items sent back to us must be in their original condition i.e.not worn,altered or washed,with all tags attached.If returning items for a refund:all returned items are subject to a 15% restocking fee and some commission for bank.Shipping and handling charges are non-refundable.We do not cover the shipping cost of returns or exchanges,you will be responsible for the shipping and handling costs.Additionally,we recommend that you add tracking and insurance for your own protection,as we can't be responsible for lost shipments.

3 EASY STEPS FOR RETURNING YOUR ITEM(S) TO US:
1.Fill in the Returns Form found on the reverse of your invoice/dispatch note.Alternatively, you can download our Customer Returns Form here.
2.Repackage the item(s) securely and enclose the returns form.
3.Attach the returns label found on the front of your invoice/dispatch note to your parcel and send the parcel back to us at the address shown.

womensrunning-shoes.com cannot accept responsibility for any goods lost in transit.We recommend using a recorded service for greater security.When returning an item we are unable to reimburse the return postage charge.
Please enter your preferred payment option in the space provided on the Customer Returns Form.
Faulty / Defective Goods

If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose,generally almost all faults will appear within the first 3 months after purchase.For this reason you may return any faulty item up to 3 months after the date of purchase.This product would then be professionally inspected for any faults of manufacture and a judgement made.If the damage to the product is deemed accidental damage/wear and tear,the product will be returned to the customer.If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded.If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note:all faulty goods must be clean,dry and free from dirt and mud;we will not process any return we deem to be too dirty or wet.
For more information on our returns policy please read our Terms and Conditions.

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